QUALITY IN HEALTH CARE

In Health care : Quality health care can be more exactly described as striving for and reaching

                            excellent standards of care. It involves assessing the appropriateness of medical tests

                           and treatments and measures to continually improve personal health care in all fields

                           of medicine, from the aides that help you eat to the surgeon who removes a tumor

                           from your brain.

 

Concept

• Assessment or evaluation of the quality of care
• Identification of problems or shortcomings in the delivery of care
• Designing activities to overcome these deficiencies
• Follow-up monitoring to ensure effectiveness of corrective steps

 

 

 

 

 

Top 10 Qualities of a Great Health Care Professional

 

•                    Communication skills : A great health care professional has excellent communication

                                         skills that include speaking and listening. They are able to follow 

                                        directions without problem and can easily communicate with 

                                        patients and families to understand their needs and explain

                                        treatments

 

 

 

•                    Emotional Stability : A great health care professional is very stable emotionally. Health

                                      care can be a stressful career and professionals can encounter

                                      many traumatic situations, suffering, and death. A great health care

                                      worker is one who is able to work without allowing the stress to

                                     cause great personal harm.                  

 

•                    Empathy :  Health care professionals have empathy for the pain and suffering of

                     patients. They are able to feel compassion and provide comfort.

 

•                    Flexibility :  A great health care professional is flexible with regards to working hours and

                        responsibilities. They are often required to work long periods of overtime,

                     holidays, late or overnight shifts, and weekends.

 

•                    Good attention to detail : A great health care professional understands that every step

                                             In the medical field is one that can have far-reaching

                                             consequences. Therefore, they pay excellent attention to detail

                                             and is careful not to skip steps or make errors.

 

•                    Interpersonal Skills : A great health care professional has excellent interpersonal skills

                                     and works well in a variety of situations with different people. They

                                      work well with other nurses, doctors, and other members of a staff.

 

 

 

•                    Physical Endurance : A great health care professional has strong physical endurance and      

                                      is able to  tolerate standing for long periods of time, lifting heavy

                                      objects (or people), and performing a number of taxing maneuvers

                                      on a daily basis

 

 

•                    Problem solving skills : A great health care professional can think quickly and address

                                         problems as or before — they arise.

 

•                    Quick Response : A great health care professional can respond quickly to emergencies

                               and other situations that arise. Quite often, health care work is simply

                               the response to sudden incidences, and professionals must always be

                               prepared     

 

•                    Respect : Great health care professionals respect people and rules. They are mindful of

                                       confidentiality requirements and different cultures and traditions. And they

                                      respect the wishes of the patient.

 

 

How  to measure Quality Assurance in Health Care

Patients

one way to measure quality in health care is to have the patients tell you about their treatment, services and experience. Through the use of surveys or anonymous calls, patients can inform a health-care organization about which areas were lacking and which areas were exceptional. This information will be used by the organization to make improvements or structural changes.

 

 

 

Performance Measures

Health-care organizations can set their own internal performance measures to use as a means of measuring the quality of their services. Audits help companies capture internal information, and in health care that means medical charts may be evaluated to determine how well the organization performs in patient treatment.

 

How do patient know if they getting quality health care?

•                    Your health care fits patient needs and preferences.

•        Your health care does not cause harm.

•                    Your health care is right for patient illness.

•                    Your health care is given without unnecessary delays.

•                    Your health care includes only the medical tests and procedures that is needed.

•                    Your health care is fair and not affected by such things as patient’s  gender, language, color, age or income.

 

Participation in Quality Assurance

Practitioner

Practitioner must be capable of regularly taking ultimate responsibility for difficult decisions in situations of clinical complexity and uncertainty, drawing on their scientific knowledge and well developed clinical judgement. The doctor's role must be defined by what is in the best interest of patients and of the population served.

Patients

Patients can be evaluators of care when they are the source of data on provider and system performance and when they participate in defining the parameters of quality. Patients' assessments of care can then be fed back to providers and thus be the basis for quality improvement.

 

 

Facilities

Facilities in hospital also involved in assuring quality of healtcare. If the facilities in hospital is not sufficient and adequate, it can effect all like patients, proffesionals and also family members.